Shipping policy

Shipping Policy

Last Updated: September 27, 2026

At VISTORASTORE.US, we are committed to making sure your home décor and electronics arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

During holidays, promotions, or periods of high order volume, processing may take a little longer.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected.

Typical delivery estimates are:

  • United States: 4–8 business days

  • Canada: 7–10 business days

  • United Kingdom: 6–10 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 8–15 business days

  • Other International Destinations: 10–25 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary due to factors outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location, order size, and available shipping options.

From time to time, VISTORASTORE.US may offer free shipping promotions. Any applicable offer will be clearly displayed on our website.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow approximately 12–48 hours after shipment for tracking information to become active

Incorrect or Incomplete Shipping Information

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible at rafaelrcmv@hotmail.com.

We will do our best to update the information before your order ships. However, we cannot guarantee that changes can be made after an order has entered the shipping process.

VISTORASTORE.US is not responsible for delays, additional shipping charges, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

For international orders, your shipment may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Shipping Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, unexpected delays can sometimes occur.

Delays may result from:

  • Shipping carrier disruptions

  • Severe weather

  • Customs processing

  • Public holidays

  • High shipping volumes

  • Incorrect address information

  • Other circumstances beyond our reasonable control

We appreciate your patience and understanding in these situations.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier first.

If you still cannot locate your package, contact us at rafaelrcmv@hotmail.com, and we will do our best to assist you and refund within 15days.

Damaged Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, contact us as soon as possible at rafaelrcmv@hotmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the damaged product

  • Photos of the shipping package and packaging, if applicable

We will review the information and work with you toward an appropriate resolution.

Electronics & Product Safety

For electronic products, please follow all manufacturer instructions, safety warnings, and usage guidelines provided with the product.

If an electronic item appears damaged upon delivery, please do not use it. Contact us first so we can assist you.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at rafaelrcmv@hotmail.com.

We will make reasonable efforts to accommodate requests received before the order has been shipped. Once an order has been shipped, changes or cancellations may no longer be possible.

Contact Us

If you have questions about shipping, tracking, or your order, please contact us:

VISTORASTORE.US

Email: rafaelrcmv@hotmail.com